Sorry, this position has now been filled

1st Line Support Analyst

Salary / Rate:: GBP 0.00
Location:: Dublin
Rate:: Yearly
Job Type:: Contract
Sector:: Support (Application / Server / System / Network)
Date Posted:: 21/07/2010
Reference:: NESIT-22640

1st line support role based in Dublin for 6 months.

Skills:

Strong interpersonal and communication skills.
Excellent Telephone manner.
PC skills.
Good working knowledge of Windows XP Professional.
Ability to work well in a Team environment.
Strong Customer Service Skills.
Strong Problem solving abilities and aptitude to understand and explain technical information.
Professionalism.

Duties:

Handling Customer enquiries and problems received by phone, email and ESB�s Intranet web site.
Logging calls using our Call Logging software.
Dealing with 3rd Level Teams to resolve outstanding issues.
Tracking calls through to resolution.
Other Service Centre related assignments as requested from time to time.

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Consultant Details

Consultant Name:: David Henderson
Telephone:: 0161 942 2108
Email:: Send email

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