2nd Line Support Analyst (Ref: ehuw20106)

Salary / Rate:

GBP 25,000.00-26,000.00 

Location:

West London 

Rate:

Yearly 

Job Type:

Permanent 

Sector:

Support (Application / Server / System / Network) 

Date Posted:

02/07/2008 

Reference:

ehuw20106 

An excellent opportunity has come available with a marketing and solutions provider in West London. My client are looking for a desktop support engineer to support internal users.
These duties involve:

1st and 2nd line remote and deskside support including:
PC configuration and installation
Basic network support.
Check all daily, weekly and monthly back-ups.
Perform data archiving and restores.
Printer management.
Support Blackberry hardware (1st line) and train staff in knowledge of using it
Support VPN issues (1st line) and documentation on usage of such technology
Undertake any project work handed down from the Systems Analysts and/or I.T. Directors
Support and maintain CRM/Helpdesk software
Perform software auditing on all computers
Manage and maintain user accounts, computer accounts (Active Directory) and the SMS database
Software roles-outs and floor moves.
Anti-virus prevention and maintenance.
VPN support.

Personal Attributes:
Open communicative personality, enthusiastic but disciplined. Well organized, but able to handle interruptions calmly and conscientiously. Able to assume responsibility for tasks, and see them through without excessive supervision.

Technical Attributes:
Windows, PC Skills, basic networking.

Minimum:
Windows 2000
PC installation, configuration and hardware upgrades.
Microsoft Office 2000

Preferred:
XP, Windows 2003, Active directory, office 2003, VISTA, Blackberry BES

TCP/IP Networking Skills:
Network problem resolution will form part of this job.


A full clean driving license is also required since trips between sites will be required.

If you have the above skill set, then send in your CV for immediate consideration.