Customer Care Manager (Ref: 19959)

Salary / Rate:

GBP 30,000.00-40,000.00 

Location:

London 

Rate:

Yearly 

Job Type:

Permanent 

Sector:

Other 

Date Posted:

02/06/2008 

Reference:

19959 

successful candidate will have a proven record of good management, excellent communication/ interpersonal skills, organisational skills and a sound understanding of project management, customer-focus and service improvement. Resonsible for Service & Staff management in a NHS environment.

Degree in a relevant discipline e.g. nursing/healthcare management/psychology/customer service or RGN or significant management experience in an NHS customer focused environment (minimum 3 yrs)
Skills/ Abilities To have established leadership skillsTeam co-ordination skills
Able to make decisions and problem solve
Able to use available resources in order to provide cost effective care
Able to use research findings in order to develop nursing practice
Able to prioritise care and manage change
Report writing skills
IT skills inc. word and excel
Ability to learn about medical conditions and disease pathways
Project management skills
Exp of developing others
Have experience of working within a multicultural environment
Exp within a customer focused environment (3yrs)
Customer relations experience
Staff management
Training/ teaching
Developing a team
Demonstrated service redesign & improvement work with evidenced effect