Helpdesk Manager (Ref: ehuw20162)

Salary / Rate:

GBP 220.00-240.00 

Location:

Surrey 

Rate:

Daily 

Job Type:

Contract 

Sector:

Support (Application / Server / System / Network) 

Date Posted:

10/07/2008 

Reference:

ehuw20162 

NES IT are looking for a Helpdesk Manager for a 3 - 6 month contract for a top client. Although an ITIL and any Microsoft qualification would be highly desirable, they are not essential.


On a daily basis your responsibilities will include:

Managing the Helpdesk/ Support Team (of around 8 in total).
Plan, monitor and review workloads
To ensure high standards are met/ delivered
To ensure that the helpdesk is appropriately manned.
To develop/review/implement appropriate procedures for the operation of the helpdesk function.
Ensure that SLAs are met
To monitor the effective running of the helpdesk, ensuring that all calls are updated and resolved within target times. Escalating calls as necessary and liaising with other managers to ensure that targets are met.
Reporting on Helpdesk performance.
Ensuring that effective communication channels exist with users and that they are kept appropriately informed.

The successful candidate should have experience of working on similar management roles as well as a background in support. Understanding of Windows XP, Office, AD, Exchange and the use of roaming profiles will also be essential.

If you have the above skills/ experience and have excellent communication and people skills, then send in your CV for immediate consideration and interview.