Reseller Service Manager/North West/Manchester/Lancs (Ref: JAG/20113)

Salary / Rate:

GBP 30,000.00 ( Great Benefits) 

Location:

Greater Manchester 

Rate:

Yearly 

Job Type:

Permanent 

Sector:

Telecoms 

Date Posted:

03/07/2008 

Reference:

JAG/20113 

My Telco client in the North West is looking to appoint a Reseller Service Manager to act as a point of escalation within my clients SMC for all reseller service related issues.

The purpose of this role is to manage the Reseller Support teams and proactively control the direction of these units. The reseller service manager will develop the relationship my client has with their resellers and focus on customer satisfaction in areas that are impacted by their service delivery. They will proactively manage the end-to-end service experience provided to our reseller base through the development and implementation of both tactical and technical solutions. This person will be responsible for reporting on reseller service incidents and providing the Network Services Group Manager with detailed performance reports on the teams within their area of influence. The Key tasks and responsibilities of this role will be to understand the customer specific requirements and to agree a reseller service strategy. You will be required to develop and implement reseller service development plans and activities to guide their area of influence on a trajectory that aligns with the overarching reseller service strategy.
If you feel this role would be suitable for you, please send your CV through to me via e-mail James.Garvey@nesit.co.uk. NES IT operates as an employment agency.